Question 1

How much does SEO cost?

Accepted Answer

SEO pricing can vary largely depending on the size of your business, the scope of your project, and your SEO provider. Take a look at the price tables for a more in-depth look into average SEO costs.

Question 2

What do SEO services include?

Accepted Answer

Our SEO experts help you save tons of valuable time and resources by acting as an extension of your marketing team.

We take the time to get to know you, your team, and your business to ensure we craft and manage a strategy that drives traffic, leads, and sales for your business.

Question 3

What determines the cost of SEO?

Accepted Answer

Many factors determine the cost of SEO, such as:

The size of your business, like an enterprise or small business
The scale of your SEO project and website
The agency’s or consultant’s experience and location
Your chosen SEO pricing model or frequency, like monthly or hourly
Your current SEO performance
Your company’s needs and goals

If you already have an existing SEO strategy in place but just need some help managing it, your SEO costs could be slightly lower than starting from scratch.

Question 4

Is it worth paying for SEO?

Accepted Answer

SEO is worthwhile if you work with a reputable partner that has the right strategy in place and knows how to drive results. SEO can significantly increase your visibility in search, which is one of the most commonly used online channels and has a higher conversion rate than many other digital channels. SEO can drive long-term value for your business through increased visibility with your target audience.

Question 5

How much should you spend on SEO?

Accepted Answer

Companies typically spend around $1,500 to $5,000 per month on SEO. However, when it comes to SEO, one size doesn’t always fit all, and your company might spend more or less on your strategy.

Question 6

Does the monthly support time rollover?

Accepted Answer

Like a lawyer’s retainer, the monthly time is there for you every month to reserve your place in our queue and our resources, therefore it does not rollover. You can take comfort in the fact that your request will be addressed with immediate attention if you think you don’t need the additional website support allowance, you could always downgrade to the smaller maintenance package.

Question 7

What happens if my website gets hacked or goes down?

Accepted Answer

The goal of WordPress website maintenance is to keep your site secure, which is why we go out of our way to avoid issues. However, if something happens and your website needs immediate attention, we will be there to fix that.

We are unable to promise that your website will not be hacked, but we can assure you that we will make every effort to prevent it, as well as fix, recovery and cleanup.

Question 8

What tasks are included in the dedicated support time?

Accepted Answer

Content update requests and small design improvements are the most common requests, however, anything that can fit into your monthly support time is a free game. We just ask you to be aware that requests for new features to your website will likely result in a formal quote as those commonly go over the monthly dedicated time.

Question 9

What if I need something outside my maintenance package?

Accepted Answer

If you have a task that is beyond what is included in your website maintenance, we will submit a quote for you to approve separately.

However, many times we will evaluate requests that exceed your plan on a case by case basis, and with approval, work past the time will be billed at our discounted hourly rate.

Question 10

Can I really cancel at any time?

Accepted Answer

Absolutely. All we need is a 30-day notice.

We’re all about building a valuable relationship with you and your website, so we would hate to see you go but we know financial needs weigh on many decisions and don’t want to lock anyone in.

Request cancellations need to be done in writing via email support@processin.mk

Question 11

Do you manage WooCommerce websites?

Accepted Answer

Yes! Websites with advanced functionality like WooCommerce or Shopify take more resources for us to manage, test and keep running smoothly.

Question 12

How long will it take to get a new website?

Accepted Answer

The timeline on any project is variable, and can change based on the complexity of the project and the availability of the client. On average, we shoot for am 3-6 week turnaround, but the pace of any project is set by each client. How much input you can provide during the initial stages, your availability with feedback, how soon the content is ready – all this affects the speed of completion. The functionality needs may also play a role – more complex sites will take more time to develop.

Question 13

Why are you so expensive?

Accepted Answer

The process we use to build your website takes a certain amount of time and a lot of planning and research. Unlike other agencies, we build your website from scratch, which means you get a unique design tailored around your business. Buying a website from us should not just simply be seen as a business expense as your website is a sales tool that should earn you money.

Question 14

How do we communicate throughout the website build?

Accepted Answer

Before we begin working together, we’ll usually have an initially chat on the phone or via Skype to discuss the project. Once we get started, most of the communication will take place over email.

This makes the process a lot easier as we’ll have all of the information saved and can come back to it later. Once we’ve finished the project, we will book in your 1hr digital marketing training session.

Question 15

What will you need from me?

Accepted Answer

It really depends on what type of website you want. We’ll be able to discuss this on our discovery call before we start working together. Depending on which package we agree on we could need. Images of you and your team, Images of your workplace, Content for the website e.g. text, PDFs etc. Staff Profiles, any videos you would like adding to the website.

Some of this might already be on the existing website, in which case it can be transferred over to the new site.

Question 16

Do you only create WordPress websites?

Accepted Answer

NO. But WordPress is the best content management system available and now powers more than 40% of the web. Its huge market share is due to its flexibility and ease of use. Don’t worry, we’ll teach you how to manage it and help you along the way.

Question 17

Do I have to be local to work with you?

Accepted Answer

Nope! We work with clients all over the world. We will work together via email and phone.

Question 18

Will I be able to update the site myself when it’s finished?

Accepted Answer

We love it when our clients take control of their website and learn to manage it on their own. We’ll provide you with a set of comprehensive tutorials to help you learn your way around, as well provide you with a training session with one on one instruction. (Note: We love to answer your questions!)

Question 19

Will you maintain my site for me?

Accepted Answer

We can! Site launch is only the beginning, we are here for the long-term, and can provide as much or as little support as you need. Check out our support packages to learn more.

Question 20

Will my website be mobile-friendly?

Accepted Answer

Absolutely! Having a mobile-friendly website is more important than ever! We work hard to ensure your website looks great on a variety of devices and will test it throughout the process to ensure it works great.

Question 21

When do I pay for website develop?

Accepted Answer

For most projects, equal payments are made at the start and the end of the project, but we can work with you to set up a schedule that meets your needs. We understand that this is a big investment and want to help you budget for the expense in whatever way possible.

Question 22

How much input do I have in the process?

Accepted Answer

A lot! Your input and feedback is crucial to this process. We’ll start with a lot of questions about your needs, your likes, your wants and work with you to develop just the right look and functionality. We want you to tell us what you think. But we'll also be honest with you about what works and doesn't work in your specific industry.

Question 23

Who writes the content for the site?

Accepted Answer

Usually that is you. You are the expert on your business, so it’s usually best if it comes from you. If you need help, we can recommend copywriters who can help clean up or write original content for you.

Question 24

Where should my website be hosted?

Accepted Answer

Hosting is super important! When it comes to hosting, you get what you pay for. We’ve developed a favorite hosts to help you find the right host at the right price. Check out here.

Question 25

What if I need help on my site down the road?

Accepted Answer

We are only an email away! We’re here to help you as much or as little as you need, and we won’t disappear once the site is launched. We’ve been doing this for many years, so we aren’t going anywhere anytime soon.

Question 26

I already have a website, how easy is it to change it?

Accepted Answer

If you already have a website. That’s great. This means we can build your new website whilst your other website is still live. Once we are ready to go live and you are happy with the new site we can then swap the old site for the new one. It can take as little as 10 minutes for the new website to be visible. This means you’ll barely even notice a dip in your traffic numbers.

Question 27

How long will it take to get to the first page of Google?

Accepted Answer

t depends. There’s no clear answer to this question as search engines change their requirements all the time. However, we have had clients get to the first page for their main keywords within 2 days of launching and we’ve had websites take 2–3 months for Google to show them on the first page.

However, there is no guarantee you will ever get to the first page of Google for your main keywords, some of your competitors might have huge marketing budgets or have been there for years. For more info about ranking on the first page of Google, read our service here.

Question 28

Will you buy stock images for me?

Accepted Answer

Yes. We will purchase the images for your website. We use stock image websites such as Depositphotos, Shutterstock and 123rf to buy professional images so that you don’t have to pay a photographer.

Question 29

Will you buy the domain for me?

Accepted Answer

Of course. You’re buying a website from us. It’s the least we can do. As long as it’s available for purchase, we’ll buy it for you and pay for the first year. We’ll send you an annual invoice for the renewal along with the hosting fees.

Question 30

Do you do SEO for my website when you build it?

Accepted Answer

It depends which package you choose. SEO is usually an ongoing commitment and will require continuous work. However, we do offer a package that will start you off on the right foot.

Question 31

Do you only serve customers in Macedonia?

Accepted Answer

Most of our clients are not based in Macedonia. Although our HQ is, we serve clients and business owners all over the UK and we also have many international customers including USA, Switzerland, Canada, Germany and even Australia.

The type of business we run means we can work with any business anywhere in the world.

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